Support2022-06-22T01:38:06-05:00

Support

We’re here to help

General Information

What Platforms are supported?2022-05-16T19:28:38-05:00

PXLPLAY™ is currently only supported on Apple iOS for iPhone and iPad.

We do plan on expanding to more platforms in the future!

Can I suggest a character?2022-05-16T19:28:16-05:00

We love to hear from fans and considering suggestions for characters. However, we can’t promise they will make it into the world of PXLPLAY™.

What languages are supported by PXLPLAY?2022-05-16T19:28:00-05:00

PXLPLAY™ currently supports these languages:
English, French, Deutsche, Spanish, Portuguese, 中國傳統的, 简体中文,
日本, 한국인 , हिन्दी, РУССКИЙ, عربي

Are there in-game achievements?2022-05-16T19:22:35-05:00

PXLPLAY™ offers a full set of 35+ achievements to earn!
Can you unlock them all?

How many PXL characters are there?2022-05-16T22:11:54-05:00

Currently, there are 50+ characters to choose from in the game. Some of the characters are IAP (in-app purchase), these are the collectible PXL’s that can be purchased at an additional cost.

Visit our Game Page for more information. PXLPLAY

Gameplay

Learn to Turn2022-01-28T05:19:26-05:00

Turning in PXLPLAY™ is easy!

Each time you tap on the device screen the character changes directions as it moves forward.

How to Jump2022-05-16T19:27:13-05:00

Just like turning,  jumping over gaps and obstacles is easy.
When the character is on a “action” pad, just tap and the character will react by jumping or sliding.

Time the tap and earn more points with a perfect execution!

 

How to Slide2022-05-16T19:26:01-05:00

Just like turning and jumping, sliding under obstacles is easy.
When the character is on a “action” pad, just tap and the character will react by jumping or sliding.

Time the tap and earn more points with a perfect execution!

Eating Magic Mushrooms2022-05-16T19:23:24-05:00

When a PXL eats a magic mushroom it can shrink or enlarge in size for a limited time.

  =  Pink Magic Mushroom shrinks a PXL in size.

  =  Blue Magic Mushroom enlarges a PXL in size.

Game Over2022-05-16T19:22:59-05:00

RIP… play again! =)

Eating Pixels2022-05-16T19:25:04-05:00

The objective is simple… eat as many pixels as possible. After you have collected enough , , and  pixels to unlock new characters!

Food for thought: There are more yellow pixels than any other color, with green being more rare.

Unlocking Characters2022-05-16T19:24:13-05:00

Eat enough pixels soon you can unlock one of the over 50+ PXL characters!  How many can you collect?

Troubleshooting

How do I restore purchases?2022-05-16T19:28:59-05:00

To restore your purchases:
1. Open PXLPLAY™
2. TAP ON GEAR ICON (SETTINGS)
3. TAP “RESTORE PURCHASES”

 

* ONLY PURCHASED ITEMS WILL RESTORE

Character Disappears2022-05-16T19:26:33-05:00

From time to time our PXL’s may get into a glitched state and disappear from the screen.

If PXL disappears from the world, follow these steps:

  1. Close and quit the App.
  2. Restart PXLPLAY™.

All pixels will reset to normal visibility in the matrix!

Stuck on an Ad2022-05-16T19:25:37-05:00

Sometimes it’s hard to get rid of a pesky ad!

We hate this too, but due to the different ad networks and their internal formats sometimes the “exit” button is hard to tap.

If it seems an Ad is stuck, follow these steps:

  1. Try to tap with pinpoint precision on the “close” element of the game. This should close Ad window and the game should continue.

If the Ad will not close for any reason, follow these steps:

  1. Close and Quit the App.
  2. Restart PXLPLAY™.

All pixels will reset to normal visibility in the matrix!

We try and do as much as possible to reduce the frustration of the ad networks and monitor issues like this. Thanks for understanding. 

Glitchy Game Elements2022-05-16T19:23:53-05:00

Sometimes you may notice a PXL jumping strangely or magically going through an object…. this is a glitch!

If PXL’s start acting up or moving slowly, follow these steps:

  1. Close and quit the App.
  2. Restart PXLPLAY™.

They should act and feel better! =)

Can’t find your issue?

Please contact support at support@pixelplay.com

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Achievements

Long days
Late Nights
Tired eyes
Hard Work
No Sleep
Tears in Rain

Awards

Best of Nothing
No Design Awards
Best New Game Maybe
Nameless Award
Future Best Place to Work
Multi Tasking Award

Reviews

If it’s bad it’s
not going
In this
space!
This is a
happy place.

Made with Love and Pixels!

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